Shatter by Phyto Extractions

FAQ

Most Frequently Asked Questions:

Is it safe to order cannabis/marijuana/weed online?

YES! It’s safer to order weed online than it is to meet a “dealer”.  Our products are of the highest quality and are packed in discrete odour less vacuum sealed packages.  They are shipped according to Canada Post’s recommended best practice and tracked all the way to your home. 

Police cannot interfere with your mail because the Canada Post Corporation Act stops them from getting warrants to seize mail, unless there’s a national security risk. To date, no one has been arrested or had any problems receiving pot in the mail.

Currently, there are over 50 mail order marijuana sites based in Canada; there hasn’t been a single incidence of clients getting into trouble for using these sites to procure cannabis. Buying weed online in Canada is that safe. For more details, please read the article “Is it Safe to Buy Weed Online in Canada?“

Can I trust your site?

YES! Our team at Canada Weed Dispensary will do everything in our power to ensure you are 100% satisfied with your experience of buying weed online. We have a near perfect 5 star rating on many review sites (Ie. WeedMaps, Google Reviews). Read what our customers say about us. We have lots of loyal customers. We work hard to have a solid reputation with medicinal marijuana patients.  We believe everyone should have access to their medicine and not have to resort to overpriced LPs or feel uncomfortable dealing with “dealers”.  It should not be criminal to medicate yourself accordingly as prescribed by your doctor.

Who is eligible to purchase on your site?

Anyone in Canada who is over the age of 19 can buy on our site. We do not sell to minors – we are very strict on this policy and there are no exceptions.

We only ship within Canada. We ship coast to coast across Canada, anywhere Canada Post delivers.

Do you offer discounts for first-time customers?

YES! Sign-up to our VIP Email List and get a 15% off coupon code towards your first order.

How do I become a member?

Becoming a member is easy and free – register for an account now. You must be at least 19 years of age and live in Canada.

Do I have to be at least 19+ years old to buy from your site?

YES! All Mail Order Marijuana sites require Photo ID and have a strict policy of not selling to minors (under 19 in Canada). We require Photo ID to verify you’re over 19+. You can upload or email a Photo ID such as a drivers license, passport or any other government issued ID. If you do not have a scanner you can simply attach a picture straight from your smartphone. For privacy reasons, feel free to cover up everything except your name and date of birth. Once verified, you won’t have to submit it again and we will delete your photo ID from our servers. The extra verification is done to ensure that we maintain a safe and secure community. If you don’t verify your age or we determine you’re underage, we’ll cancel your order and fully refund your payment.

Do you offer free shipping?

YES! We offer free express shipping on all orders over $99!  Orders under $99 are charged $15 flat rate for express shipping. All orders are shipped via Canada Post Xpresspost and come with a tracking number. We offer the lowest free shipping minimum in Canada.

I have coupon code, how does it work?

Enter coupon code at checkout to get the discount. Generic coupon codes applies to all products site-wide excluding already discounted products (sales & specials). Coupon codes can not be stacked which means you can use a maximum of 1 coupon code per order.

How do I pay?

At this time we accept Interac e-Transfers from Canadian banks and BTC bitcoin. We are working on providing credit card processing in the near future. If you need more information on sending an Email Money Transfer, check Interac help page. If you still need help we would be happy to help you with the process.

We do not accept PayPal unfortunately or credit cards at the moment.

What will happen to my order if I don’t submit payment or verify your age?

Once you’ve placed your order, the next step in the process will be to send an Interac E-transfer. Your order will be kept “On Hold (Pending)” till we receive your e-transfer and can verify you are at least 19 years old and live in Canda. If we do not receive your payment or verify your ID within 3 days, your order will be cancelled.

How do you package my shipment?

We understand that most people require discretion. So, we use generic prepaid Canada Post Xpresspost envelopes or a plain white box to package your items. We then vacuum-seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbours would know it is anything other then a regular package from the post office.  All our packages will come with a batch date indicating how fresh the flower is.  

You’ll be provide a tracking number so you can track your order on Canada Post.

How does shipping work?

We ship all our products in airtight, smell-proof, vacuum-sealed packages. Your order will arrive in a discreet, unmarked package. Your real address and name must be on the package to ensure proper delivery. Shipping to major centres takes 1-3 business days and rural locations 3-5 business days. If you have more questions, you can refer to Canada Post help section (tracking packages) or contact us.

Tracking says my package has been “Successfully Delivered” but I didn’t get it?

In our experience, there are a few possible reasons for this issue:

• Postal workers often scan all of their packages as “successfully delivered” in the morning, then spends the day and/or the next day delivering it.
• Canada Post’s online tracking system isn’t accurate, the exact delivery date and time can be a day or two off.
• Postal worker accidentally put it in the wrong mailbox.
• If you don’t get the package 2 days after the expected delivery date, contact us and we’ll get Canada Post to put a trace on your package. Canada Post will file an investigation which can take up to 5 business days to complete. If they find your package, they’ll mail it to you within a couple days. If it’s deemed “Lost or Unrecoverable”, we’ll send you a 1 time replacement free of charge (up to $150).

It has been a while, and I still did haven’t received the package?

Canada Post’s online tracking system can be inaccurate, the exact delivery date and time can be a day or two off. Please contact us if you don’t receive your package after 2 days past the expected delivery day. We will contact Canada Post on behalf of our members to inquire about delays or lost packages. We do not want our members to worry about this kind of issue.

Am I allowed to pick up my order?

No. You can not directly pick-up your order from us. We currently only accept payment via EMT and Bitcoin, and ship via Canada Post directly to your door.

Can I order from outside of Canada?

No, we only ship within Canada. This is a strict rule without exceptions.

Can I order larger amounts then what’s listed on the site?

No. There’s a 6 ounce maximum limit per order. If you would like to purchase more then 6 ounces at a time, you can place multiple separate orders. We do not sell in bulk.  

Is everything safe and lab tested?

YES! We pride ourselves on our reputation to consistently and reliably deliverer high-grade weed and cannabis-infused products to our members. Our members rely on us to deliver top quality products at the best prices in a safe and discreet manner. You can contact us with any questions you may have – our knowledgeable staff will be eager to assist you.

Is my personal information safe?

YES! All of our members information is stored in secure, SSL 256 bit encrypted servers. We will NEVER provide your personal info to anyone else – ever! We use the most updated technology possible to protect your privacy and discretion. Your information will be 100% confidential and private. If you still do not feel safe, you can delete your ID photo from our servers once your ID has been verified and you have your first order with us.

Do you accept orders from all provinces?

Yes. We accept orders from all provinces and regions in Canada. We proudly serve to all provinces across Canada.