July 14, 2017

Frequently Asked Questions

Ordering

Is it safe to order cannabis/marijuana/weed online?

YES! It’s safer to order weed online than it is to meet your “guy”.  Our products are of the highest quality and are packed in discrete odour less vacuum sealed packages.  They are shipped according to Canada Post’s recommended best practice and tracked all the way to your home. 

Police cannot interfere with your mail because the Canada Post Corporation Act stops them from getting warrants to seize mail, unless there’s a national security risk. To date, no one has been arrested or had any problems receiving pot in the mail.

Currently, there are over 50 mail order marijuana sites based in Canada; there hasn’t been a single incidence of clients getting into trouble for using these sites to procure cannabis. Buying weed online in Canada is that safe. For more details, please read the article “Is it Safe to Buy Weed Online in Canada?

Can I trust your site?

YES! Our team at Canada Weed Dispensary will do everything in our power to ensure you are 100% satisfied with your experience of buying weed online. We have a perfect 5 star rating on many review sites (Ie. WeedMapsGoogle Reviews). Read what our customers say about us. We have lots of loyal customers. We work hard to have a solid reputation with medicinal marijuana patients.  We believe everyone should have access to their medicine and not have to resort to overpriced LPs or feel uncomfortable dealing with “dealers”.  It should not be criminal to medicate yourself accordingly as prescribed by your doctor.

Who is eligible to purchase on your site?

Anyone in Canada who is over the age of 19 can buy on our site. We do not sell to minors – we are very strict on this policy and there are no exceptions.

We only ship within Canada. We ship coast to coast across Canada, anywhere Canada Post delivers.

Do you offer discounts for first-time customers?

YES! Sign-up to our VIP Email List and get a 15% off coupon code towards your first order.

How do I become a member?

Becoming a member is easy and free – register for an account now. You must be at least 19 years of age and live in Canada.

Do I have to be at least 19+ years old to buy from your site?

YES! All Mail Order Marijuana sites require Photo ID and have a strict policy of not selling to minors (under 19 in Canada). We require Photo ID to verify you’re over 19+. You can upload or email a Photo ID such as a drivers license, passport or any other government issued ID. If you do not have a scanner you can simply attach a picture straight from your smartphone. For privacy reasons, feel free to cover up everything except your name and date of birth. Once verified, you won’t have to submit it again and we will delete your photo ID from our servers. The extra verification is done to ensure that we maintain a safe and secure community. If you don’t verify your age or we determine you’re underage, we’ll cancel your order and fully refund your payment.

Am I allowed to pick-up my order?

No. You can not directly pick-up your order from us. We currently only accept payment via E-Transfer and Bitcoin, and ship via Canada Post Xpresspost directly to your door.

Can I order larger amounts then what’s listed on the site?

No. There’s a 6 ounce maximum limit per order. If you would like to purchase more then 6 ounces at a time, you can place multiple separate orders. We do not sell in bulk.  

Pricing

Your pricing seems a bit on the high side, is the stuff as good as it costs?

These days cannabis is exploding in popularity and as such there’s a wide range in product quality.  Our bud is always consistently of the highest quality.  You may find similar strains at lower prices but we can assure you, their quality level will not match ours.  Our cannabis is carefully cultivated in small batches from our independent network of growers bringing you the best mail order craft weed available in Canada online. We have a perfect 5 star rating on many review sites. Read what our customers say about us.

Do you offer free shipping?

YES! We offer free shipping and a free sample on orders over $99. Orders below $99 are charged $15 flat rate for shipping. All orders are shipped via for Canada Post Xpresspost and come with a tracking number. We offer the lowest free shipping minimum in Canada.

Do you ever have sales?

Yes! We routinely put products on sale.  We also want to ensure all our customers readily have access to good quality medicine.  In addition to our sales, we always have a special priced feature ounce and half ounce.  These products aren’t lower quality buds but rather cultivated from our same craft marijuana specialists.  We want to support our network of growers and give them a chance to feature their product as a way to give back to the community.

I have coupon code, how does it work?

Enter coupon code at checkout to get the discount. Generic coupon codes applies to all products site-wide excluding already discounted products (sales & specials). Coupon codes can not be stacked which means you can use a maximum of 1 coupon code per order.

Is there any way we can save money on our orders?

OF COURSE! We offer a 15% off coupon code for signing up to our VIP email newsletter.  We occasionally send out discount codes to our VIP mail list subscribers and of course those who have received actual orders can attest to the fact that we’re always giving out samples with our orders.  Leave us a review on Google, WeedMaps, mail order marijuana sites or tell your friends about your experience of buying weed online.  We’ll be sure to take good care of you as well as the rest of the community.

 

How to Order?

  1. Create your free member account. You must be 19+ and located in Canada. We are very strict on this policy and there are no exceptions, we don’t sell to minors.
  2. Choose products from our Online Shop and then add them to your cart. You can always see your cart by clicking the cart icon on the right-hand side of the top menu bar.
  3. After you have reviewed the products in your cart click on the “Proceed to Checkout” button in the bottom right corner of the cart page.
  4. Once you’ve filled in all the required fields, double check your shipping details to make sure your package arrives at your correct address. Then select your payment method (Interac e-Transfer or Bitcoin) then click Place Order” once you’re ready.
  5. Once you place an order, you will see a receipt of your order with instructions on how to pay and complete your orderAn email receipt will also be sent to you member email.
  6. Once we receive your order and accept the Interact e-Transfer payment for your order, we will process your order immediately and mail it Canada Post XpressPost with tracking number. All orders processed before 1 pm PST will be shipped out the same day. For orders processed after 1 pm PST, they will be shipped out the following day. For orders placed after 1 pm PST on Friday, during the weekend and holidays will be shipped out the following business day.

Payment Options & Process

How do I pay?

At this time we accept Interac e-Transfers from Canadian banks and BTC bitcoin. We are working on providing credit card processing in the near future. If you need more information on sending an Email Money Transfer, check Interac help page. If you still need help we would be happy to help you with the process.

We do not accept PayPal unfortunately or credit cards at the moment.

For instructions on how to send a secure Interac payment please watch the video tutorial found here:

I would like to send an e-Transfer

Once we get your order, you will receive your receipt in the email you used to create your account. The e-transfer instructions will be included in your receipt, please read carefully to avoid delays processing your order.

Please make sure your Photo ID matches the:

  1. Name of the person that placed the order
  2. Name of the e-Transfer sender

All e-Transfers will be accepted until all the things mentioned above match. Once Canada Weed Dispensary accepts your e-transfer, we are going to pack your order and send it for delivery. You are going to get a Canada Post Tracking Number. It’s that easy…

I’ve sent my E-transfer. Now what?

It can take up to a few hours for us to receive the e-Transfer, please be patient as it is out of our control how long it takes for us to receive the transfers. Your order will be pending until we collect your payment.

What will happen to my order if I don’t submit payment or verify your age?

Once you’ve placed your order, the next step in the process will be to send an Interac E-transfer. Your order will be kept “On Hold (Pending)” till we receive your e-transfer and can verify you are at least 19 years old and live in Canda. If we do not receive your payment or verify your ID within 3 days, your order will be cancelled.

Can I cancel or edit an order?

If you need to edit or cancel an order, please e-mail us immediately at [email protected] Orders can only be edited or cancelled before they are shipped out.

I would like to send bitcoins.  

Once we get your order, you will receive your receipt in the email you used to create your account. The bitcoin wallet ID instructions will be included in your receipt, please read carefully to avoid delays processing your order.

For instructions on how to send a bitcoin payment please watch the video tutorial found here:

 

I’ve sent my bitcoin payment. Now what?

It can take up to a few hours for us to receive email confirmation, please be patient as it is out of our control how long it takes for us to receive the transfers. Your order will be pending until we collect your payment.

 

Canada Post Shipping

How much do you charge for shipping?

We offer free shipping and a free sample on orders over $99. Orders under $99 are charged a $15 flat rate shipping fee. All orders are shipped via for Canada Post Xpresspost and come with a tracking number.

How do you package my shipment?

We understand that most people require discretion. So, we use generic prepaid Canada Post Xpresspost envelopes or a plain white box to package your items. We then vacuum-seal and bubble wrap the contents for maximum discretion, protection and to seal in the freshness. There is nothing written on the outside of the envelope that would advertise that you are taking medical marijuana so no nosy neighbours would know it is anything other then a regular package from the post office.  All our packages will come with a batch date indicating how fresh the flower is.  

You’ll be provide a tracking number so you can track your order on Canada Post.

How does shipping work?

We ship all our products in airtight, smell-proof, vacuum-sealed packages. Your order will arrive in a discreet, unmarked package. Your real address and name must be on the package to ensure proper delivery. Shipping to major centres takes 1-3 business days and rural locations 3-5 business days. If you have more questions, you can refer to Canada Post help section (tracking packages) or contact us.

When does my order ships out?

Interac e-Transfers can take up to a few hours to receive and we will not ship any orders without payment. Once we receive your payment and verify your age, we will process your order within 1-2 business days. Once we drop off your package in the mail, it should only take 2-3 business days to ship.

How long will I have to wait for the medical marijuana to arrive?

It all depends on your location in Canada. We send all items via Canada Post Xpresspost. Under normal circumstances this takes 2-3 business days. If you live in a poorly connected rural location, occasionally it may take a day or two longer.

Tracking says my package has been “Succesfully Delivered” but I did not get a package

In our experience, there are a few possible reasons for this issue, among them:

  • Postal workers often scan all of their packages as “successfully delivered” in the morning, then spends the day and/or the next day delivering it.
  • Canada Post’s online tracking system can be inaccurate, the exact delivery date and time can be a day or two off.
  • Postal worker accidentally put it in the wrong mailbox.
  • There can be internal issues within Canada Post that may cause delays caused that are outside of our control.
  • If you don’t get the package 2 days after the expected delivery date, contact us and we’ll get Canada Post to put a trace on your package. Canada Post will file an investigation which can take up to 5 business days to complete. If they can locate the package, they’ll mail the package to you within a couple days. If it’s deemed “Lost or Unrecoverable”, we’ll send you a 1 time replacement free of charge (up to $150).

It has been a while, and I still did not get my package

Canada Post’s online tracking system can be inaccurate, the exact delivery date and time can be a day or two off. Please contact us if you don’t receive your package after five days past the expected delivery day. We will contact Canada Post on behalf of our members to inquire about delays or lost packages. We do not want our members to worry about this kind of issue.

Can I order from outside of Canada?

No, we only ship within Canada. This is a strict rule without exceptions.

Do you accept orders from all provinces?

Yes. We accept orders from all provinces and regions in Canada. We proudly serve to all provinces across Canada.

Why did you send my package sent as ‘signature required’?

As a company policy, we send any order over $500 as a signature required package.

 

Product Info

Do I qualify for Medical Marijuana?

We understand it can be difficult and expensive to go through the federal process of registering for cannabis, and we believe in providing access to patients in need. If you are older than 19 years and a resident of Canada who suffers from one of the below conditions, then you qualify for Medical Marijuana. Click here to register for a free account now.

  • Cancer
  • Anorexia
  • AIDS
  • Chronic pain
  • Cachexia
  • Insomnia
  • Anxiety
  • Persistent muscle spasms, including those associated with multiple sclerosis
  • Seizures, including, but not limited to, those associated with epilepsy
  • Severe nausea
  • Glaucoma
  • Arthritis
  • Migraines
  • Human Immunodeficiency Virus (HIV)
  • Hydrocephalus
  • Interstitial cystitis
  • Lupus
  • Multiple sclerosis
  • Muscular dystrophy
  • Myasthenia gravis
  • Myoclonus
  • Nail-patella syndrome
  • Neurofibromatosis
  • Parkinson’s disease
  • Post-concussion syndrome
  • Residual limb pain
  • Rheumatoid arthritis (RA)
  • Seizures
  • Sjogren’s syndrome
  • Spinal cord disease (including but not limited to arachnoiditis, Tarlov cysts, hydromyelia & syringomelia)
  • Spinal cord injury
  • Spinocerebellar ataxia (SCA)
  • Tourette syndrome
  • Traumatic brain injury (TBI)

*Any other chronic or ongoing medical symptom that substantially reduces the ability of the person to conduct one or more major life activities, or if not alleviated, could cause serious harm to the safety of the patient’s physical or mental health in the future.

Have a prescription?

Here in Canada, we are on the verge of legalization.  Following the footsteps of plenty of other cities that have realised the health benefits of medicating with cannabis.  However, there is still a lot of uncertainty with regulations and they vary province to province.  We believe patients should have access to the best quality marijuana at affordable prices.  The flower that makes it to our shop is always farmed in small batches by growers that have years of experience.  While we believe one day LPs will help advance the movement, currently there isn’t enough competition to keep them in check.  As such, their prices are high and their quality is suspect.

Here at Canada Weed Dispensary we encourage everyone to have access to your medication in the form of good quality craft cannabis direct from our network of small batch growers.

Privacy & Security

Is everything safe and lab tested?

YES! We pride ourselves on our reputation to consistently and reliably deliverer high-grade weed and cannabis-infused products to our members. Our members rely on us to deliver top quality products at the best prices in a safe and discreet manner. You can contact us with any questions you may have – our knowledgeable staff will be eager to assist you.

Is my personal information safe?

YES! All of our members information is stored in secure, SSL 256 bit encrypted servers. We will NEVER provide your personal info to anyone else – ever! We use the most updated technology possible to protect your privacy and discretion. Your information will be 100% confidential and private. If you still do not feel safe, you can delete your ID photo from our servers once your ID has been verified and you have your first order with us.

Join Waiting List We will inform you when the product arrives in stock. Just leave your valid email address below.
Email Quantity We won't share your address with anybody else.